Code of Practice for Patient Complaints
In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“I have been a patient of Chapel Dental for many years they're a great dental practice, I've had various treatments, and all have been completed… ”
“Lovely staff, very helpful. The dentist who my children saw today, was fantastic & any nerves they had, quickly went away! ”
“Just wanted to say Wow - new surgery is delightful, pews in all. And as always treatment and staff were great. I’ve always been a… ”
“I'm a new patient with this practice, and I have to say that they are fantastic. I cracked my tooth during lockdown, and I need… ”
“I had a filling fall out last night. Walked down to the surgery this morning at 09.00hrs and managed to get an appointment for 10.30hrs… ”
“Claire and the brilliant team at Chapel Dental have been caring for my family's dental health for over 17 years. During that time I have… ”
“I have been a patient of Chapel Dental for many years they're a great dental practice, I've had various treatments, and all have been completed… ”
“Lovely staff, very helpful. The dentist who my children saw today, was fantastic & any nerves they had, quickly went away! ”
“Just wanted to say Wow - new surgery is delightful, pews in all. And as always treatment and staff were great. I’ve always been a… ”
“I'm a new patient with this practice, and I have to say that they are fantastic. I cracked my tooth during lockdown, and I need… ”
“I had a filling fall out last night. Walked down to the surgery this morning at 09.00hrs and managed to get an appointment for 10.30hrs… ”
“Claire and the brilliant team at Chapel Dental have been caring for my family's dental health for over 17 years. During that time I have… ”
To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.
Instagram
We love reading all the lovely reviews our patients leave! Your kind words brighten our day! If you’d like to share your experience, you can leave us a review on Google Reviews or Trustpilot ☺️
#Thankyou #nhs #nhspractice #dentalcare #dentalnhs #dentalcare #dental #reviews #chapeldental #cambridgeshiredentist #nhsdentalcare
Here at Chapel Dental, we pride ourselves on offering a comprehensive range of NHS treatments to keep you smiling and healthy! From routine check-ups to more complex procedures like fillings, crowns, and root canals, our dedicated team is here to provide high quality care tailored to your needs!
We also offer a wide range of private treatments to give you even more options for your dental health. Your well being is our priority 🦷
#Dentalcare #privatecare #nhspractice #oralhealth #dental #booknow #dentistry
Meet the lovely Afonso! His special interests include Implantology, Surgical Procedures, and Aesthetic Dentistry, such as Full-Smile Makeovers. If you’re looking to transform your smile then get booked in with the amazing Dr. Afonso! When he’s not busy creating beautiful smiles, he’s spending time with his family or travelling the world! 🦷
#smilemakeover #dentist #dreamsmiles #aestheticdentistry
Happy Wednesday, everyone! We’re halfway through the week and the weekend is just around the corner ✨ Can you spot our amazing therapist Flavio? Always smiling, Flavio is here to offer professional services like scale and polish, and air polishing to get rid of those stubborn stains you can’t tackle at home! 😁
#therapist #cambridge #cambridgeshire #dentalpractice #nhspractice #privatepractice #healthcare #dentalservices #nhsdentalcare #dental #dentistry #cambridgecountry #hygine
Welcome to Chapel Dental, nestled in the charming Cambridgeshire countryside. 🌺
Our practice blends exceptional care with the tranquility of nature, offering a serene experience from the moment you arrive. With highly skilled dentists and convenient on-site parking, we ensure your visit is as comfortable and effortless as possible. Discover the perfect place for your dental care journey!
#dentalcare #dentist #cambridge #oralhealth #healthcare #chapel #chapeldentalcare #dentisrty
Are you over due for a hygienist appointment ? Do you have staining that you are unable to remove at home or do you just want a thorough clean and polish before summer events ?
Get booked in with our friendly Therapist Flavio who can offer you a professional service including air polishing (ask when booking your appointment)
Ring our reception to book a consultation with our experienced Implantologist to start your journey to a new smile today!
CONSULTATION DAY 5TH FEBRUARY 2022✨
Includes packages with free teeth whitening😁
Don’t miss out on this opportunity🤩
Please contact us if you’re interested in an appointment on:
☎️:01223 881 611
📧:ortho@chapel.dental
Get your smile whiter in time for summer with our whitening offer😁🌞
To get booked in, contact us on:
-01223881611
-chapeldental2017@gmail.com
COMPOSITE BONDING🦷
*no drilling healthy tooth tissue
*no needles
*natural look maintained
This patient also completed two weeks whitening treatment prior to the appointment.
If you would like to enquire, please contact us on:
-01223 881 611
-chapeldental2017@gmail.com
-direct message us
SUMMER INVISALIGN OFFER😁
If you’d like to find out more, please drop us a DM or email us:
ortho@chapel.dental
Want to try a new smile? Try Invisalign smileview and have a new smile in 60 seconds!
Use our unique link: www.invisalign.co.uk/SV/233904
Or scan our QR code with your smartphone and you’ll be taken straight to the smileview page!😁
NATIONAL SMILE MONTH😁😀
18th May-18th June 2020!
SWIPE TO SEE TIPS➡️ KEEP YOUR TEETH CLEAN FOR A BEAUTIFUL SMILE😁
FREE INVISALIGN OR WHITENING CONSULTATIONS FROM THE COMFORT OF YOUR OWN HOME.
Please contact us or leave a message on:
📱 07874 052468
💻 ortho@chapel.dental
A TESTIMONY FROM ONE OF OUR LOVELY IMPLANT PATIENTS🦷🤩
WORLD CANCER DAY!👅 It’s time to raise awareness of mouth cancer as it significantly increases.🗣
Call us on 01223 811 844 to book an appointment for your denplan assessment😀
A TESTIMONY FROM ONE OF OUR LOVELY INVISALIGN PATIENTS🤩
✨INVISALIGN OPEN DAY✨
We are excited to announce we are hosting an Invisalign open day at Chapel Dental on Saturday 16th November!✨ We are offering an Invisalign consultation and a 3D digital smile stimulator to visualise how your teeth could look after Invisalign treatment and you will be able to see the result during your consultation! ✨
If you would like the opportunity to transform your smile, please contact us to avoid disappointment as spaces are limited!✨ T: 01223 811 844
E: ortho@chapel.dental
Direct message through our instragram or facebook
Bruxism Awareness Week.😬
From the 21st October through to 27th October.
If you would like to find out how we can help, call us on 01223 811 844.☎️
